At ORA Skin, transparency and care are at the heart of everything we do.
ABOUT ORA SKIN
What is ORA Skin?keyboard_arrow_down
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ORA Skin is a Canadian skincare brand that blends time-honored natural ingredients with modern dermatological science to help you achieve radiant, even, and healthy-looking skin.
What makes ORA Skin unique?keyboard_arrow_down
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We focus on clean, minimal, and effective skincare, powered by ingredients like turmeric and kojic acid, that deliver visible results while remaining gentle on all skin types.
What does “ORA” mean?keyboard_arrow_down
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ORA represents light, clarity, and natural radiance, the essence of glowing skin.
Are your products cruelty-free and vegan?keyboard_arrow_down
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Yes. ORA Skin is 100% cruelty-free and vegan-friendly. We never test on animals and we source responsibly.
What are your core values as a brand?keyboard_arrow_down
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Transparency, quality, and community. We believe in skincare that’s clean, conscious, and effective — made with integrity.
INGREDIENTS & FORMULATIONS
Are ORA Skin products safe for sensitive skin?keyboard_arrow_down
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Absolutely. Our dermatologist-tested formulas are designed to be effective yet gentle on sensitive skin.
Do yourDo your products contain harsh chemicals?keyboard_arrow_down
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No. We’re proudly free from parabens, sulfates, silicones, mineral oils, and synthetic fragrances.
Do you use natural or organic ingredients?keyboard_arrow_down
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We use naturally derived actives proven to deliver visible results, clean, powerful, and responsibly sourced.
Are your products fragrance-free?keyboard_arrow_down
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Yes. We avoid artificial fragrances and use only mild, naturally derived scents where necessary.
Do your products contain alcohol?keyboard_arrow_down
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Only gentle, skin-safe fatty alcohols when required for texture or stability, never drying alcohols.
Do you test on animals?keyboard_arrow_down
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Never. We’re committed to cruelty-free skincare.
PRODUCT USE & RESULTS
Can I combine ORA Skin products with other brands?keyboard_arrow_down
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Yes. Our products are designed to integrate seamlessly into your existing skincare routine.
How long before I see results?keyboard_arrow_down
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Many users notice brighter and smoother skin in 7–14 days, with continued improvement over time.
Can men use ORA Skin products too?keyboard_arrow_down
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Absolutely. Our products are designed for all skin types and genders.
Do ORA Skin products help with dark spots and hyperpigmentation?keyboard_arrow_down
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Yes. Ingredients like turmeric, kojic acid, and niacinamide are known to reduce discoloration and promote even tone.
Can I use ORA Skin if I have acne-prone skin?keyboard_arrow_down
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Definitely. Our formulas are lightweight, non-comedogenic, and help purify skin while soothing irritation.
ORDERS & SHIPPING
How do I place an order?keyboard_arrow_down
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Simply add your favorite products to the cart and complete your checkout securely via our online store.
What payment methods do you accept?keyboard_arrow_down
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We accept all major credit cards, PayPal, Apple Pay, and secure Shopify payments.
Can I modify or cancel my order?keyboard_arrow_down
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Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help.
Where do you ship?keyboard_arrow_down
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We currently ship within Canada and the United States. Global shipping is coming soon.
Can I use ORA Skin if I have acne-prone skin?keyboard_arrow_down
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Processing takes 1–2 business days, and delivery usually takes 3–7 business days, depending on location.
How do I track my package?keyboard_arrow_down
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Once your order ships, you’ll receive a tracking link by email to follow your delivery in real time. Or you can track it the Help section - Track my order
RETURNS & REFUNDS
What is your return policy?keyboard_arrow_down
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You can return unused and unopened products within 14 days of delivery for a refund or exchange.
What if I received a damaged or defective product?keyboard_arrow_down
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Please contact our support team within 7 days of receiving your package. We’ll make it right.
How do I request a return or refund?keyboard_arrow_down
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Email us at contact@ora-skin.com with your order number and reason for return. Our team will guide you through the steps.
How long do refunds take?keyboard_arrow_down
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Once approved, refunds are processed within 3–5 business days depending on your payment provider.
